General Information

1. CONTRACT BETWEEN YOU AND US

- After researching product information and agreeing to buy your product by clicking agree to the general trading conditions stated in Article 4 below and then press the button “Request” or call the phone number company. Within 24 hours, we will reply to customers via email (email) about our quotation.

- We will send the quote and discuss the price with the customer

- Our final quote is considered the offer of sale (hereinafter referred to as the selling item "Product") to you upon your request. If you accept our quote, please sign and send a photocopy to us by email (or return a signed copy to us directly) and make the payment within the deadline stated in the quotation. Such acceptance constitutes a binding contract between you and us.

- After accepting the quote and before we issue the invoice according to the order, you can change your order by calling us or emailing us. We will check the stock and send you the quote, delivery deadline, payment time via email for you to accept and process your order.

- If you do not respond to our quote or make a requested payment at the quote within 30 working days, our quote will cease to be effective. In this case, you can always email us to request an extension of the quote.

 2. PRODUCTS

- In addition to other content, our website (website) displays our Products with the properties of the Products.

- While we will always try to show the best performance of the Product, we will confirm this in our quotes.

3. PRICE

- The price payable for the Products you order is stated in our quotation and sent by email (email) to the customer.

- If not otherwise stated, the reference price displayed on our website (if any) is the price excluding value added tax and costs (if any) for packaging, transportation and delivery.

- If you accept our final quote, please make payment as required at that quote and in accordance with Clause 6.1, Article 6 of this contract.

4. GENERAL TRADING CONDITIONS

4.1 Limitations in the supply of goods: The supply of our goods to customers is as follows:

- Professional users and mature consumers with full capacity for civil acts;

Agencies, organizations, companies and groups doing business in accordance with Vietnamese law.

- Delivery in Vietnam;

 4.2 Refunds, exchange of goods purchased

- In addition to returning Products under the applicable warranty policy, we accept to return Products (except for non-refundable Products under the list of our website) at any time up to the third day from the successful delivery of the Product. You may not unpack but return the Products and all items and documents received from us as soon as possible at your own expense and risk. In addition, the returned Product is returned to us as is:

   + Has not been used or modified

   + Boxes, containers or Product are not physically damaged,

    Also in original packaging and contains all accessories,

    + Packaging with the label and stamp intact.

Usually you are responsible for shipping and returning the item to us. Depending on the circumstances, Products may be returned to our office or to a supplier's warehouse or another location. Please call our Customer Service team on the hotline or email us to us for instructions or to discuss the best and least expensive way for a refund to be accepted.

4.3 Warranty

We provide many Products with different warranties. The exact warranty terms and service policy will be included in the final quote you will receive before confirming the order.

 4.4 Seller's obligations and customer obligations

- We ensure to track the shipping progress, on-time delivery and always keep the quality of Products. If the Product delivered is not the Product you ordered or is damaged or has defects or is not in the correct quantity, please call our Customer Service team on the hotline or email us. as soon as possible to get our immediate fix and assistance.

- Unless otherwise provided by law, we will not be liable to you for any indirect loss, damage or expense (including loss of profits, business or goodwill. ) which somehow arise out of problems you notify us under subparagraph (a) of clause 4.4 Article 4 above and we will have no obligation to pay you any compensation other than reimbursing you money you pay the balance and the amount paid for the Products which we then accept to return in accordance with clause 4.2 of Article 4 above.

- You must comply with all regulations and laws regarding purchases on our website.

- We will rely on the information you provide in the order in the performance of this contract. Therefore, you must confirm the accuracy of all information you provide when placing your order. You are solely responsible for any loss and / or delay resulting from you giving us inaccurate information.

Notwithstanding the foregoing, no terms and conditions are intended to limit any rights you may have as a consumer under Vietnamese law.

 5. SHIPPING AND DELIVERY

5.1 The Product you order will be delivered to the shipping address you provide us at the time you place your order.

5.2 Unless the final quote otherwise states, deliveries will be made as soon as possible and in all cases within 2 business days of the date we receive your full payment. Goods will be delivered in person or by mail.

5.3 You will become the owner of the Products you order when the Products are delivered to you. Therefore, risk in respect of Products delivered to you is yours and we will not be liable for loss or damage to such Products.

5.4 Normally, our Customer Service team will contact you to ensure delivery and receive your feedback to make us better service.

5.5 If you do not receive the Product you ordered within the time provided, please call our Customer Service team. In this case, at your discretion, we will:

- Ship or deliver additional goods for the full range and you will receive a discounted discount on your next purchase at the rate announced by our Customer Service team;

- Refund the amount of goods you paid for the missing or undelivered Products pursuant to point (d) clause 5.6 Article 5 below.

 5.6 Handling problems that may arise at the time of delivery:

- If the delivered Products shows signs:

    + Used or modified

    + Box, container or Product has been physically damaged

    No longer in original packaging and does not contain all accessories

    + The stamp of the Product is damaged,

Customers should refuse to sign the Delivery Confirmation and immediately notify our Customer Service team at (08) 2220 1629. Our Customer Service Team will guide you through the redemption process. Returns.

- Products will be exchanged for defects, damage or other than Products according to the specifications and descriptions in the final quotation.

- To be exchanged for goods, Products must be in their original condition:

    + Has not been used or modified,

    + Boxes, containers or Product are not physically damaged,

    Remaining in original packaging and containing all accessories, and

    + Packaging with the label and stamp intact.

- For Products returned that are not replaced with another Product, we will refund the amount received by you for that Product by bank transfer to the same account from which you were make payments. The refund will be processed within 2 business days of our Customer Service team accepting the return of the Products. In this case, we will be subject to a bank refund transfer fee and on the next purchase you will receive an amount equal to the bank transfer fee that you were charged on the amount. Returned Products.

 6. HOW TO PAY

- Customer will pay for the ordered Product by bank transfer to our account stated in the final quote.

- After the payment deadline stated in our final quote, we reserve the right to either extend the payment term or assume that you have rejected our offer to sell. If we receive your payment after the payment deadline, we will treat you as an offer to purchase. And if we decline the new offer, we will immediately refund the amount received.

7. EVENTS OUT OF CONTROL

We have no liability to a customer when unable to deliver the Products you have ordered or when delivery is delayed or when the delivered Products has defects or damage caused by event or circumstances beyond control. Our reasonable circumstances, including but not limited to, strikes, closures and labor disputes, system failure or network access failure, flood, fire or accident.

 8. LIFE

If you fail to meet any of the terms or conditions of this agreement (including our exclusions of liability to you), enforcement of any other terms or conditions will will not be affected.

9. PROTECTION OF PERSONAL INFORMATION

9.1 We collect, process and retain personal information from you or any device (including mobile device) that you use when you: purchase Products from us, provide us with believe in a web (web) format, update or add your account information, public opinion, computer chat or dispute resolution, or when you otherwise communicate with us about a sale product online. We collect your information in order to (a) make merchandise purchases with you (including providing after-sales information at your option), (b) preventing fraudulent practices. illegal and, if you permit, (c) information to you about new, similar Products and / or our services.

The personal information we collect typically includes:

Identification information such as your name, address, phone number, email address when you register an account with us and / or ask us to quote;

- Other content you create, or content that is related to your account, like adding items to your shopping cart, adding items to your Wish List, creating shopping cart collections and keep track of collectible items and other vendors, your previous purchases.

- The address for you to receive Products purchased;

- Additional information required by relevant law or allows us to collect and process to authenticate or identify you or to verify information we have received.

 9.3 If you provide us with information about another person, you must obtain the express permission of that person first. You must tell them how we collect, use, disclose and maintain their personal information in accordance with this Personal Information Protection policy.

9.4 If you select "Restricted Retention" after you log in and enter "Account Information", we will keep your personal information until the end of the warranty period of the final Product. you buy. If you purchase Products without warranty, we will keep your personal information for 1 year from the date you ask us to quote. In other cases, we will retain your personal information to facilitate future purchases by you and may to provide you with after-sales information and information about new products. relate to.

9.5 We will keep your personal information private and disclose it only to the extent required by law or required by a government agency or authorized person. We only let our people (including agents, consultants and contractors) use your personal information on a business and confidential need basis.

9.6 By clicking to request a quote from us, you represent the accuracy and truthfulness of the information you provide to us and expressly agree to us to collect, process and maintain. Your personal information under this policy.

9.7 We have technical security systems in place to prevent unauthorized access, unlawful action, loss or damage to your personal information. When collecting user details, we use Secure Sockets Layer (SSL) encryption. Our Customer Service team will be in charge of both collecting and managing user information. On the website we do not request or store any payment information and you should not submit payment information to any system that claims to be Fact-Depot. Please login to your account on our website (https://fact-depot.com/customer/account/) if you need to review, correct or update your personal information.

9.8 You are not allowed to use any program, tool or any other form to interfere with the system or change the data structure of our website. You also may not distribute, propagate or support any action aimed at interfering with, destroying or accessing system data on our website. We reserve the right to deactivate your account and all related rights and report any violation of this clause to the police.

10. THIRD PARTY RIGHTS

Except in the case of a related company, our director, employee or representative, anyone who is not a party to this agreement has no right to enforce any provision of this contract.

11. GOVERNING LAW

This Agreement is governed and construed in accordance with the laws of Vietnam and the relevant court in Ho Chi Minh City will have the authority to resolve any dispute between you and us.

 12. FULL AGREEMENT

Except for pricing information that is unofficially displayed, terms and conditions here, shipping details, contact details and the Personal Information Protection policy form the entire agreement between you. and us regarding our sale of the Products to you online. You should not treat what the seller on our behalf or anyone else says as a kind of change to the terms and conditions herein or is said under authorization as to the nature or quality of any Products we offer. Except for misrepresentation to deceive or commit crimes, we have no liability whatsoever for any incorrect or false representation.

 13. OTHER TERMS

- In this contract, if the specific context does not state otherwise, the singular includes the plural and vice versa.

- We can modify the terms and conditions here at any time by posting the revised terms on this page. All revised terms will be effective 30 days after being posted. We will post major changes to these standard terms and conditions on our website and / or via email to our trading clients.